Sales become final 14 days after the order is delivered to recipient -- please do not return items to us later than 14 days after you have received them. (Items must arrive at our warehouse within 14 days after the order was delivered to recipient, not be shipped within 14 days. Please allow transit time when returning items.) Exceptions to this policy will be at the sole discretion of Boutique Spoiled Rotten and will be issued a store credit at the current selling price minus a 25% restocking fee.
**Sale items marked down 50% or more may be returned for store credit only.
PLEASE NOTE: We do not process exchanges for items eligible for store credit only.
All sale items can be returned, however, for store credit only and are denoted by a "store credit only" .
To ensure availability of the item you would like to exchange for or if time is an issue, it is best to place a new order for the item online and return the original item for credit back to the original form of payment. We're sorry, but we cannot "hold" items in anticipation of a return nor can we "rush" an exchange. If you prefer not to re-order, (with the understanding that requested items may no longer be available when your return is processed), exchanges may be made within 14 days of the date the original order is delivered to the recipient provided we have the desired item(s) in stock. (Items must arrive at our warehouse within 14 days after they were received, not be shipped within 14 days. Please allow transit time when returning items.)
Re-shipping charges will be charged to the payment method on file with the original order in the case of exchanges. (We do not accept checks or money orders -- please do not send checks or money orders with your return.)
Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available a credit, (or store credit where applicable), will be issued to the original payment method on file and the information will be emailed to the email address on file for the original order.
PLEASE NOTE: We do not process exchanges for items eligible for store credit only.
If you are making a return within the normal return policy guidelines we do not require a return authorization and it is not necessary to notify us that you are sending a return.
**IMPORTANT INFORMATION, PLEASE READ**
Returns should be sent to:
Boutique Spoiled Rotten
Attn: Returns Dept.
9910 Rosedale Hwy. Suite C
Bakersfield Ca 93314
NOTE: It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.
In spite of our best efforts to fulfill each order perfectly, occasionally human error results in an error in the packing of an order. Should this occur, please contact us immediately at Contact Us so that we may have the opportunity to correct our error in a timely fashion with as little inconvenience as possible to you.